Why Ideas Are Core to Enterprise 2.0
February 10, 2010 29 Comments
Solis, leading thinker in the integration of social media and PR, recently spoke on an intriguing concept: ideas connect us more than relationships. The premise of his argument is that ideas are what elicit passion in people. They animate us, and if we find someone with a similar interest in a given idea, we connect.
Then there was this observation by Intel’s Enterprise 2.0 lead Laurie Buczek on the only quantifiable value they found in their Enterprise 2.0 efforts:
Where we did quickly find quantifiable business value during an ideation proof of concept. Ideas that are discovered and turned into action have produced dollarized return of business value.
Both Brian and Laurie are pointing to the unique nature of ideas. Brian talks of ideas as connectors. Laurie talks of ideas being “discovered”. If Enterprise 2.0 rests on delivering value through collaborative, emergent and social means, ideas are the top basis for leveraging these qualities.
Of course, from a pragmatic, what-do-businesses-care-about perspective, innovation is a top priority.
The top-down, Board-level importance of innovation is not a surprise. As I’ve seen repeatedly with our enterprise innovation work at Spigit, ideas are an excellent bottom-up basis for Enterprise 2.0.
Ideas Are Me
Perhaps the most important aspect of social is the ability to express what you’re thinking. Ideas fit this dynamic quite well. Ideas are…
Expressions of my creativity, ingenuity and problem-solving
Inside companies, we see things that we know can be improved. We see opportunities that need to be explored. We know a good answer for a particular challenge put forth by managers.
Every time you have an idea, a bit of you bonds to it. Your way of thinking, your understanding of context, the experiences you’ve had, the expertise you bring to bear, the work aspirations you have.
Ideas can be small, giving you satisfaction in fixing something obvious to you. They can be big, offering the possibility of work that elicits your passions.
This is powerful stuff. It is a unique intersection of something that helps the company with something that personally satisfies you.
When I post an idea, I create the basis for finding others. That because when I post an idea, I’m making…
A call for your interest
Think about that. The act of publishing an idea is a broadcast across the organization. It’s a tentative query to see who else feels the same way. Or if not the same way, who has an interest that overlaps mine.
This is unique to ideas. Ideas are potential. They are a change from the status quo. There are others who share at least some aspect of your idea. In large, distributed organizations, where are these people?!!
My idea is my call to form my own virtual team, to see who can help me accomplish something of value to me and the organization. I contrast this with other types of activities one might do under the Enterprise 2.0 umbrella: status updates, project tasks, writing a common document, adding content to knowledge wiki. Those aren’t calls to form virtual teams.
Ideas have a unique quality in team and community forming, consistent with the emergent nature of Enterprise 2.0.
Ideas Are Social Objects
A key consideration of any framework for interaction is, “what are we going to talk about?” Within the enterprise
environment, an idea is…
A social object for our interaction
The concept of social objects is powerful. It illuminates the core basis for why two or more people interact. They share an interest in some thing. We are complex beings, with multiple different interests. We won’t ever match up with someone else exactly in terms of what animates. But social objects allow a sort of miniature Venn Diagram of our common interests to flourish.
Hugh MacLeod pragmatically notes, “The Social Object, in a nutshell, is the reason two people are talking to each other, as opposed to talking to somebody else.”
Leading designer Joshua Porter, also known as Bokardo. In his post, Finding Innovation in Design, he describes the AOF method of social experience design:
- A = activity you want to support
- O = social objects that define the activity
- F = features are actions people take upon social objects
You build social-oriented sites around a core set of objects and activities which attract people.
Ideas, because they represent something new, something that can affect your daily work, are terrific social objects. An idea is a proposal, and a natural basis for interacting. Contrast this with posting a document, or a page of knowledge, or a status update. Those are lower wattage, more ephemeral social objects.
Ideas Become Projects
Ideas get attention. They propose to change things, and they will need work. An idea is…
The basis of a future project for us
What makes ideas so powerful is they are changes to the status quo. This means:
- They’re going to affect people’s daily work
- They require some work to make happen
This imbue ideas with a certain vitality. It gives them a power not seen with with other types of social computing activities, save projects themselves.
Another important aspect is that ideas will elicit passion in certain users, those we talked about earlier. If there is a chance to become part of a project team working on the idea, that is exciting. Consider times in your life you got to be part of a team, working on something that excited you.
Ideas have these qualities: possibilities, change to work routines, chance to be part of an exciting initiative. Projects have a certain aspirational quality for us employees, and ideas tap this aspect well.
There are many types of content and activities – social objects – that are part of a social computing initiative. I’d argue ideas, for a host of reasons, should be considered top amongst those social objects.