October 31, 2009 Leave a comment
From the home office, waiting for the Great Pumpkin in the pumpkin patch…
Bonus just for this week…
#11: Small change to my Twitter bio…I’m now VP of Product at Spigit. Carry on…
Observations on technology and business from someone who should know better
October 15, 2009 2 Comments
Well, this is pretty cool. I’m pleased to announce that Spigit has received a $10 million equity investment from Warburg Pincus. The investment will be used for the usual things a growing start-up needs: product development, sales and marketing and program management. Here’s coverage in the New York Times and TechCrunch.
I’ve been with Spigit for 6 1/2 months, during which time I’ve seen firsthand how things have progressed. Both the company and me.
If you’ve ever checked my bio, you’ll know I worked in investment banking from 1996 to 2000. If not for a banking merger that shut down my San Francisco office, I’d likely still be there as a Managing Director, doing financings for companies.
OK, wait. Considering the recent financial market collapse, let me rethink that…
Rather, I moved into technology. And let me tell you, it ain’t easy making the transition from banking to technology. You have zero geek cred (note the name of this blog). Since 2000, I’ve worked for several small technology start-ups. From each of them, I’ve learned a lot. I will say that in Spigit I’ve found a place that nicely combines my MBA company performance orientation with my social software enthusiasm. Innovation management meets Enterprise 2.0.
The team at Spigit is a hard-working one. I’m impressed with the seriousness of purpose each of them brings to the job every day. When we closed the funding this week, our CEO Paul Pluschkell got a couple bottles of champagne for a company toast. After we drank a bit of champagne (not too much, customers reading this blog…), everyone quickly went back to their desks to do work. Dorks. :-p
Which is appropriate. There’s a lot of work to do. I’m looking forward to it.
October 13, 2009 8 Comments
Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.
Apple ad, “Think Different”, 1997
Why did Apple’s ad resonate so well with you? After all, how much time do we spend disagreeing. Admit how happy it can make you when your manager praises you for executing well on an assignment. I know I feel it. No “think different”. More like “think excellence”.
But that Apple ad. It was damn good, wasn’t it? Seemed to reach inside us to something else beside the praise we get for doing an assigned job well. It was celebrating some thing in each of us.
John Hagel recently wrote A Labor Day Manifesto for a New World. The post is a call to action for work that better fits our human nature. Our desire for creating better ways to address problems, in ways that fit our personality, interests and skills. To reach our full potential. We’re not all doing this though.
Hagel terms people whose personalities and drive are based on making situations better than what currently exists as “passionate creatives”. There have always been these types, but recent changes in the global economy and shifting market dynamics (e.g. digital technology rewriting one industry after another) are increasing their importance.
Passionate creatives exist within organizations, and as independent entrepreneurs. For those inside firms, Hagel notes:
They experience deep frustration today with the institutional barriers that have been put in their way as they seek to more effectively achieve their full potential. They want and need platforms that can help them connect with others and drive performance to new levels.
For many of us, even if we wouldn’t label ourselves “passionate creatives”, the point about frustration resonates. How often have you had an idea, but can’t attention for it, nor resources, nor figure out who else to work with? I’ve had jobs like that in the past. You know some things are not working well, and you can see how to improve the product/delivery/business model. But you can’t make headway on iterating through new possibilities.
Hagel’s manifesto is a great read. I want to hit on two points I take away from it:
Very few of us get to live a life of unfettered passionate creativity. The realities of the mundane trump the thrill of the new. And that’s not a fault of the system. If all we did was work on new stuff, there’d be no stability and no scalability. More like mass economic anarchy.
But that’s too heavy handed a look at it. We can be quite productive and help our companies, and careers, while working on tasks that hit our passionate creative sweet spot. A good question to ask is, how much of this passionate creativity infuses our work days?
Take a look at those two Venn Diagrams. They’re saying different things. The left one says that we all have to execute on tasks assigned by others, or assigned by ourselves for the role we fill. In some of that work, we’ll have the opportunity to reach deeper, to deliver creativity on an activity that animates us. But the primary focus is executing on the plans and processes already in place.
The right one indicates a job which is dominated by passionate creativity. Hagel’s call-to-action is more aligned here. We work primarily on things which stimulate and energize us regularly. But there is a twist to this notion. It doesn’t mean spending one’s time on only starry-eyed big picture thinking, producing little of tangible value for your organization. It includes work by those “who are searching for new and creative ways to do the most ‘routine’ tasks.”
Which model of work are we likely to see arise in the next decade or two? Both. Neither. Yes.
Hagel’s manifesto is not so much a clear-eyed plan for rearranging organizations. Rather, it’s a wake-up call to the corporate world that the nature of work and what employees seek is changing. As he says:
Why will more and more people evolve into passionate creatives? Because we live in a world that is shifting inexorably from an obsession with efficiency to an obsession with learning. We have come to call this the Big Shift.
In that statement, I draw some conclusions that relate which model above will emerge. First, note that the Big Shift is a shift in “obsessions”. From efficiency to learning. That’s a shift in attention, and in resources. It’s a shift in the dynamics of the supply side of the equation.
What hasn’t shifted is the demand side of the equation. Consumers worldwide still depend on the massive efficiencies that Tayloresque methodologies have brought to our economy.
So there’s the quandary: if we’re all working on things that inflame our passionate creativity, who is minding the massive scalability store?
My sense is that the Venn Diagram on the left is closer to what we’ll see. Enlightened companies will follow the examples set by Google and 3M, encouraging employees to pursue initiatives outside their regular routines. This does a couple things:
The second point then lets employees live a life in the right-side Venn Diagram.
Another point Hagel makes is that passionate creatives tend to occupy spaces that are “edges”:
Passionate creatives are everywhere among us, but they are not evenly distributed. They tend to gather on the edges where unmet needs intersect with unexploited capabilities. Edges are fertile seedbeds for innovation.
Reading this, I was struck by how well this fits with the observation that Gary Hamel made. The pace of change in markets is faster now than it ever has been in history. What this means is that Hagel’s edges – unmet needs intersect with unexploited capabilities – will be more frequently found.
Companies need to get better in pivoting to meet changes in their markets. And this keeps CEOs up at night. IBM surveyed global CEOs in 2008, asking them about their view of changes in their markets. The results are eye-opening:
Collectively, CEOs set their organization’s ability to manage change 22 percentage points lower than their expectations for the level of change they will have to manage — a ‘change gap’ that is widening.
A wide ‘change gap’ there, isn’t it? If Hamel identifies the problem companies face, Hagel identifies the types of workers who will make a difference in addressing the problem. The passionate creatives.
The edges are places of opportunity and uncertainty. It’s hard to know what the demand dynamics are, and existing infrastructure and processes don’t address the changing market needs. New alternatives are emerging, it’s time for fresh approaches by existing firms.
Companies are best-served by allowing employees who are attracted to these changes to pursue innovative ways to address them. Why? They get energy. They get an experimenter’s mentality. They get a happier workforce. Let employees exercise some form of self-organization to accomplish this.
The alternative may be incumbent staffers who have fallen into routines, or have reason to protect the status quo. This does not help companies address rising levels of volatility. Free the passionate creatives!
My sense is that work will evolve, over years and decades, to allow people to shift attention to work that energizes them more fully. It will happen on a spectrum, with daily jobs that fall between those two Venn Diagrams above. Society cannot get away from the requirements of predictability, efficiency and scalability. We’re all going to have elements of our jobs that are routine.
I think Hagel’s post is right on though. It will be a slow change where companies integrate the existing passionate creatives more effectively, and develop the passionate creativity in all employees. Companies doing it well will need to celebrated and publicized repeatedly for the value to be understood more widely in the market.Over time, we’ll see the change.
Note what G. Michael Maddock and Raphael Louis Vitón wrote in this recent Business Week article. Passionate creatives like to “follow the challenges”:
Stop and think about the last truly great person who left your organization. First think about what made that employee great. We bet you name such characteristics as action-oriented, driven, passionate, fun, and genuine.
Now think about where that worker went. Chances are, to a position with a perceived promise of putting his or her talents to better use—moving into a role with greater challenges and opportunities to learn and make a difference. It wasn’t about money.
It will happen. Here’s to the passionate creatives.
I’m @bhc3 on Twitter.
October 10, 2009 Leave a comment
From the home office in Oslo…
#1: I’d like to publicly state for the record that I never accept sponsorship or freebies for my blog posts…because no one ever offers any…
#2: The Nobel Peace Prize for Obama is a signal to him, a very large signal, to keep doing what he’s doing. It’s not an achievement award.
October 5, 2009 1 Comment
The first four names in the title – and many others – will be speaking at the World Business Forum in New York City on Oct 6-7, 2009.
And I ‘ll be listening to them. From the mezzanine level of Radio City Music Hall, where the journalists will be. I explain why below.
What is the World Business Forum? From its Wikipedia entry:
The World Business Forum is an annual global business summit held at Radio City Music Hall in New York City. A 2008 Burson-Marsteller survey ranks the World Business Forum among the world’s top five most influential venues for CEO’s and C-Suite executives.
This is my first time attending. The lineup of speakers is impressive:
I’ll be participating in two ways: my company Spigit is a sponsor, so we’ll have a table there. And I’m a late addition to the Bloggers Hub as well. Looking forward to a great view from the mezzanine – where the journalists are apparently located – and wifi.
Look for my tweets with the #wbf09 hash tag.
October 3, 2009 1 Comment
From the home office in Rio de Janeiro…
#7: Heard of auction site Swoopo? Users buy “bids” in advance, then can bid on items. Result is low winning bids (e.g. $10 for widescreen LCD).
#9: Men & healthcare: My wife just scheduled my physical, because I’d never do it. Asked bachelor co-worker when he last got physical: “college”
October 1, 2009 1 Comment
If your company or product name can be misspelled, this is for you.
At Spigit, a prospective customer related this to us recently. A few months ago, they had heard of Spigit in one of the usual ways – reading, word of mouth, etc. At some point, they decided to learn more. It probably went something like this…
“What was that innovation software company again? Oh yeah, SPIGOT.”
Notice the typo there. Or maybe Spigit is better termed the typo.
Anyway, first they tried http://www.spigot.com. But that leads to someone sitting on that domain for quite a while. Confused, they did the next logical thing. They searched on variations of SPIGOT:
Unable to find Spigit, they moved on with their life. Until last week, when the prospect was talking with one of our customers, who mentioned SPIGIT. Ding! The prospect remembered their interest, got the right spelling and we are talking, several months later.
Obviously, this presents something of a problem. How to catch those people actually searching for SPIGIT, but typing SPIGOT? We do maintain Google AdWords covering this. But what about in the search results themselves?
At first blush, two options are apparent. One, use the word SPIGOT on our website. But that would be confusing to visitors. It would look like we don’t know how to spell our own company name, or maintain a typo-infested website. Two, take advantage of those meta tag keywords, adding SPIGOT to them. But Google recently confirmed that those meta tag keywords have no effect on search results. None.
But there was one other way to do it. Why not take advantage of our search engine-indexed blog? Publish a blog post specifically designed to include the misspelled company name, along with additional relevant search terms. That way, there will at least be something in the search results for people honestly trying to find your company.
So I wrote this post, Spigot Innovation and Idea Management Software Platform
The post is intended to let searchers know why it exists, and redirect them to the website home page:
I’m no SEO expert – honest, check my Twitter bio! But I figure this may help get the attention of those using SPIGOT to find SPIGIT.
Another use for the company blog.